Having Trouble with CookieHub?
We’re here to help! If you’re experiencing any difficulties implementing or using CookieHub on your website, please don’t hesitate to reach out. Our team is committed to assisting you every step of the way.
To request support in the CookieHub dashboard , navigate to the “Support” section and click on “Contact Support” in the top menu. Describe your issue and select the affected domain using the provided form, and our experts will respond promptly. Please include as much detail as possible about your concern to help us assist you effectively.
Before reaching out, be sure to explore our comprehensive Installation instructions and Troubleshooting guide. It’s a valuable resource for finding answers to common questions and troubleshooting tips.
Support Levels
Our primary aim is to deliver outstanding personalized customer service to each and every one of our valued customers and users. However, please be aware that the level of support you receive may vary depending on your active subscription for your domain. Here’s a breakdown of the support levels based on your subscription:
| Subscription | Time to first reply (business hours*) | Support offered |
|---|---|---|
| Free & Starter | Within 4 business days | Basic implementation support |
| Basic & Business | Within 2 business days | Basic implementation support |
| Enterprise | Within 24 hours | Extensive implementation support |
*Business hours: Weekdays 8:00 - 17:00 GMT
Consent Mode and Google Services
If you’re experiencing issues with Google Consent Mode, missing consent signals, or consent-related behavior in Google Tag Manager, Google Analytics, or Google Ads — contact CookieHub support first. Our team handles Consent Mode implementation issues directly and can diagnose and resolve the majority of issues without needing to involve Google support.
CookieHub provides implementation and troubleshooting support for:
- Google Consent Mode — configuration, default states, signal transmission, and version upgrades
- Google Tag Manager — consent initialization, tag firing behavior, and consent state integration
- Google Analytics — consent signal delivery and consent-based data collection behavior
- Google Ads — consent-dependent conversion tracking and remarketing signals
- Other Google services that rely on consent signals managed by CookieHub
To contact support for Google-related issues, send an email to google@cookiehub.com.
Support is offered for all subscriptions, and response times match those listed in the Support Levels section above.
Diagnostics and Implementation Monitoring
CookieHub includes built-in diagnostics to help identify and resolve Consent Mode implementation issues. Diagnostic results are available through the Action Center and domain scan reports in the CookieHub dashboard.
Issues that CookieHub can detect include:
- Missing consent signals
- Outdated or unsupported Consent Mode configurations
- Incorrect consent defaults
- Late consent initialization — consent signals initialized after Google tags had already started executing
- Tracking activity detected before consent signals were initialized
These diagnostics are focused on implementation quality and help pinpoint the source of Consent Mode issues. If the Action Center flags a problem, or if you’re unsure how to interpret a scan report result, contact CookieHub support for assistance.