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DashboardReports

Reports

The Reports tab provides an overview of your website’s cookie usage and user consent actions. The following reports types are available:

Session Usage Report: This report shows the number of sessions/pageviews for your website over a selected time period. You can select a custom time period or choose from one of the predefined options.

Consent Actions Reports: These report shows the number of consent actions taken by users for each category, such as giving or withdrawing consent. You can select a custom time period or choose from one of the predefined options.

Note: In order to collect consent actions, you need to enable the Consent Log feature in the Settings tab.

Domain settings - Reports

Session

A session is initiated every time a page is viewed where the CookieHub JavaScript is requested. This can occur under various circumstances:

  • First-time Visit: Any user visiting for the first time, regardless of their interaction with the consent dialog (whether they accept, decline, ignore, or have never seen the dialog).
  • Expired Cache: Users returning to the site after the client-side cache for the CookieHub JavaScript has expired, typically after 24 hours.

A consent action is a distinct event recorded when a user interacts with the consent dialog to either accept or decline the use of cookies. Notably, consent actions are not as frequently logged as sessions because:

A user typically consents only once per year, unless they clear their browser cookies.

The CookieHub widget is cached for 24 hours, implying a single user could potentially trigger up to 365 sessions in a year from the same device and browser, if they visit the site daily.

Several factors contribute to the gap between the number of sessions and consent actions:

  • Recurring Users: Regular visitors contribute to multiple sessions but only a limited number of consent actions. Over time, as a site’s returning user base grows, this discrepancy tends to widen.
  • Bounces and Non-Interactions: It’s common for users to leave a site before taking any action (bouncing), which increases sessions without corresponding consent actions.
  • Crawlers and Irrelevant Traffic: Traffic from web crawlers or users who are not the target audience can increase session counts without affecting consent actions.
  • UI Design and Features: Enabling features like the ‘Block User Interface’ and using more prominent themes may decrease the gap by limiting content access until the user has made their consent choices.
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Consent log