Contact support
How to reach CookieHub support from the Dashboard or by email, and what to include so the first reply resolves it.
CookieHub support helps with installing and using CookieHub on your website. Before you write, the Install and Troubleshooting pages answer the most common questions, and an answer there is faster than any reply.
Ask from the Dashboard
- Sign in to the CookieHub Dashboard.
- Open the Support section and click Contact Support in the top menu.
- Describe the issue and select the affected domain in the form.
- Send it. The team replies within the time for your subscription; see Support levels.
You can also email support@cookiehub.com. Write from the email address of your CookieHub account and name the domain, so the request can be matched to your subscription.
Include as much detail as you can: the domain, the page where the problem shows, what you expected and what happened, and when it started. A screenshot or the browser's console output shortens the exchange.
Google Consent Mode and Google services
For issues with Google Consent Mode, missing consent signals, or consent behaviour in Google Tag Manager, Google Analytics or Google Ads, contact CookieHub support first, by email at google@cookiehub.com. CookieHub handles Consent Mode implementation issues directly; see Help with Google Consent Mode and Google services.
Related pages
- Support levels: time to first reply and what each subscription includes.
- Help with Google Consent Mode and Google services.