Troubleshooting
Common problems when installing or running CookieHub, and how to resolve them.
Despite CookieHub's straightforward integration process, it's not uncommon to encounter issues when implementing it on a website or application. Fortunately, many of these issues can be resolved with a few simple steps. This troubleshooting guide aims to provide solutions to common problems that may arise during the implementation of CookieHub. We'll cover issues such as the consent dialog not displaying, consent not being registered, conflicts with other scripts, and Consent Mode implementation problems.
Consent Mode and late consent
What late consent means, how CookieHub detects Consent Mode issues, and their common causes.
Consent dialog
The dialog does not appear, does not close, keeps reappearing, or is not styled correctly.
Google Tag Manager
Tags not firing, firing before consent defaults or without consent, and the dialog not appearing with the GTM template.
Other installation methods
Google tags loading before CookieHub on direct script, WordPress and Shopify installations.
Cookies and the declaration
No cookies in the declaration, cookies set before consent, or a cookie removed on deny or before an answer.
Analytical data
Analytics data decreased, does not match CookieHub's sessions, or is not collected before consent.