Support levels
Time to first reply and the support included with each subscription.
Support is offered on every subscription. The time to first reply and the depth of implementation support depend on the subscription of the affected domain.
| Subscription | Time to first reply (business hours) | Support offered |
|---|---|---|
| Free and Starter | Within 4 business days | Basic implementation support |
| Basic and Business | Within 2 business days | Basic implementation support |
| Enterprise | Within 1 business day | Extensive implementation support |
Business hours are weekdays, 8:00 to 17:00 GMT.
Help with Google Consent Mode and Google services is offered on all subscriptions, with the same reply times. See Help with Google Consent Mode and Google services and Contact support.