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FAQ

General Questions​

What is CookieHub?​

CookieHub is a cookie and online tracking consent management platform that helps websites and apps comply with global privacy regulations, including the EU's General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

How does CookieHub work?​

CookieHub works by providing website and app owners with an easy-to-use interface to create and manage consent banners, manage user consent preferences, and automatically block or allow cookies based on user preferences.

Is CookieHub GDPR compliant?​

Yes, CookieHub is GDPR compliant. It provides all the tools necessary for website and app owners to obtain and manage user consent, and is regularly updated to ensure compliance with the latest privacy regulations.

Is CookieHub CCPA compliant?​

Yes, CookieHub is CCPA compliant. It provides website and app owners with the ability to comply with the CCPA's opt-out of sale requirements, as well as to manage user consent preferences.

Pricing and Payments​

How much does CookieHub cost?​

CookieHub offers both free and paid plans, with pricing based on the number of monthly sessions and features needed. Please see our pricing table for details.

What payment methods do you accept?​

We accept all major credit cards, PayPal, and wire transfers.

Do you offer discounts for non-profit organizations?​

Yes, we offer a lifetime 50% discount on all paid subscriptions for registered non-profit organizations. Please contact us for further details.

How are payments processed?​

Payments are processed securely through our payment processing partner, Teya.

Cookies and Tracking​

What are cookies?​

Cookies are small text files that are placed on a user's device when they visit a website or use an app. They are used for a variety of purposes, including analytics, personalization, and tracking.

What types of cookies are there?​

There are several types of cookies, including:

  • Essential cookies: necessary for a website or app to function properly
  • Analytics cookies: used to collect data on how users interact with a website or app
  • Marketing cookies: used to track user behavior across different websites and apps for targeted advertising
  • Third-party cookies: placed by third-party domains, and often used for tracking and advertising purposes What is online tracking?

Online tracking refers to the practice of collecting data on users' online behavior, often for targeted advertising purposes. This can be done through cookies, as well as other technologies such as pixels and fingerprinting.

Consent management refers to the process of obtaining and managing user consent for the use of cookies and other tracking technologies on a website or app.

A cookie banner is a pop-up message that appears on a website or app to inform users about the use of cookies and to obtain their consent for their use.

Can I customize the look of the CookieHub banner?​

Yes, you can customize the look of the CookieHub banner to match your website or app's branding.

User consent preferences are stored in a secure cookie on the user's device.

Technical Support​

Do you offer technical support?​

Yes, we offer technical support to all of our customers with active paid subscriptions.

How can I contact technical support?​

You can contact technical support by emailing us at [email protected]